Shipping and Delivery Policy  

Style Delivered with Care  

Accentcube Technologies Private Limited (“we,” “our,” “us”) operates Moonthreads to deliver timeless fashion with modern ease. We believe that style should flow just as naturally as users (“you”, “your”) express it. 

We believe fashion should reach you with ease, exactly how you envision it.   
Each order is managed with meticulous care to ensure it arrives in pristine condition.   
Our shipping policy outlines every detail so you’re always in the loop.   
By placing an order, you agree to these terms, allowing us to deliver your look with grace.  

Reaching Every Style-Seeker Across India  

From metro cities to tranquil towns, we deliver fashion across India’s vibrant landscape.   
Our network continues to grow, ensuring no corner is left behind when it comes to style.   
Though international delivery isn’t offered yet, we’re working on expanding our reach.   
Keep checking our site for updates on new delivery zones.   
We’re committed to making your style journey as accessible as your imagination.  

From Cart to Courier – The Fulfilment Process  

Processing Time: Orders are readied within 1-2 business days following confirmation.   
Packaging Standards: Items are carefully secured to protect against handling damage.   
Non-Processing Days: No orders are processed on weekends or national public holidays.   
Shipping Notification: A confirmation email is shared once your package is dispatched.   
Logistics Partners: We collaborate with reputable courier companies for timely deliveries.   
Special Checks: Some orders may need further verification, causing slight processing delays.   
Support Available: Reach out to our team with any shipping-related concerns - we're here to help.  

Delivery Duration – An Overview  

Expect your package to arrive within 3-8 business days based on your pin code.   
We coordinate with reliable logistics partners to bring your order promptly and safely.   
While our goal is to match or exceed delivery expectations, unexpected delays may arise.   
If delays occur, our support team will assist you with timely updates.   
Our priority is to maintain transparency throughout your delivery experience.  

Delivery Missed? Here's What You Can Do  

If the first attempt is unsuccessful, two more delivery attempts will follow.   
After three missed tries, the package returns to our facility.   
Should you wish to receive it again, a re-dispatch is possible with applicable charges.   
To prevent missed deliveries, ensure someone is present to accept the package.   
Entering correct and complete address details helps us get it right the first time.   
Have updates or concerns? Contact us early - our team acts fast to fix issues.  

Handling Lost or Damaged Packages  

If you receive a damaged parcel, notify our support team within 48 hours with photo evidence.   
Once we verify the issue, we will either send a replacement or initiate a refund.   
For lost packages, we coordinate closely with our delivery partners to resolve the matter.   
Each shipment is packed with care to reduce any risk of damage during travel.   
We aim to ensure your purchase journey stays smooth and stress-free from start to finish.  

Extra Care for Select Pieces  

Delicate items, oversized garments, or luxury collections require additional attention during transit.   
We mention special handling details clearly on each product page so you're well-informed.   
Our logistics team uses protective materials tailored to each premium item’s needs.   
For any extra queries on special shipments, our support staff is always just a message away.   
Every product, no matter how refined, deserves the attention it needs to arrive beautifully.  

Questions? Connect With Us Anytime  

Have any shipping concerns? Email us at accentcubetechnologespvtltd@gmail.com for quick and courteous assistance.   
We value your trust and strive to deliver your style with both speed and sophistication.   
Your satisfaction means the world to us - let us know how we can serve you better.   
Whether you’re seeking answers or updates, we’re just a message away from resolving it.