Return and Refund Policy   

Fashion with Confidence  

Accentcube Technologies Private Limited (“we,” “our,” “us”) operates Moonthreads to be a change-bringer in the Indian fashion realm.     
We uphold the highest standards with strict quality checks, but we understand that exchanges or returns may occasionally be required.    
Should our users (“you”, “your”) receive a faulty or damaged item, we’re committed to resolving the issue quickly and fairly.    
All you need to do is contact our support team within 48 hours of receiving the product.    
Our purpose is to offer a smooth, worry-free shopping experience with complete peace of mind.  

Returns Made Easy  

Quick Action Required: Return requests must be initiated within 48 hours of receiving your delivery.    
Item Condition: Returned products should be unused, unwashed, and in their original state with tags, labels, and packaging intact.    
Incorrect Item Received? If you’ve received the wrong item, we will replace it or issue a refund without hesitation.    
Customer Support: Our dedicated team will guide you step-by-step through the return journey.    
Refund Timeline: Approved exchanges and refunds are processed within 5-7 business days.    
Quality Inspection: Each return is reviewed carefully before a decision is made.    
Prompt Solutions: We aim to address return requests swiftly to make your shopping experience pleasant.  

Non-Returnable Items – Know Before You Buy  

Some products fall outside our return policy due to hygiene standards or custom specifications.    
We highlight all non-returnable items clearly on their respective product pages for full transparency.    
Hygiene-Sensitive: Products like socks, innerwear, and swimwear are not returnable under any circumstances.    
Custom Orders: Personalized or monogrammed items cannot be returned unless they arrive with a defect.    
Final Sale: Any product marked as "Final Sale" or purchased at a reduced price is non-returnable.    
Worn or Altered: Items that have been used, washed, or altered are ineligible for return.  

Return Shipping – Who Covers the Cost?  

If we’ve made a mistake such as delivering the wrong or damaged product, we will cover all return shipping charges.    
If the return is made for personal reasons, such as a change in preference, the return shipping will be your responsibility.    
To ensure a smooth process:  

• Always use a reliable courier service when returning items.    
   
• Package the item securely to prevent any transit damage. For defective products, our team will share clear return steps and cover the associated return cost.  

Refunds – Clear, Quick and Reliable  

Once we receive and assess your returned item, the refund process begins promptly.    
Detailed Review: Every item goes through a quality check before any refund is approved.    
Timely Credit: After verification, the refund is processed within 5-7 business days.    
Original Mode: Your refund will be credited to the same payment method used for placing the order.    
Status Update: A confirmation email will be sent once the refund has been successfully processed.    
Clear Policy: We approach all refund requests with fairness, clarity, and accountability.  

Have a Question? Just Ask  

We understand that returns and refunds can sometimes be confusing, but we’re here to simplify things for you.    
If you need help understanding the policy, eligibility, or timelines, our support team is happy to assist.    
Just drop us a message at accentcubetechnologespvtltd@gmail.com, and we’ll handle the rest.    
From minor questions to full return guidance, we make sure your concerns are handled with care.    
Because for us, fashion isn’t just about style - it’s also about trust.